Installation issues

Paul Bunyan Installation Issues:

We are in the process of releasing our new 3.0 version for Paul Bunyan. Currently, we have a variety of issues with installing the new 3.0 version if you have attempted to install an unsupported 2.x version on Vista x64, Windows 7 or Windows Server 2008.

To be able to install over a corrupted install, you will need to manually remove the old failed install.

The steps are as follows:

• The current beta has a simple log file it writes in C:\ that stores information about the install that you will need. If you are unsure of how to find any of the information you will need in the steps below – please go ahead and try to install the 3.0 version and check for c:\PBInstallLog.txt
  
• In the PBInstallLog.txt file there is a line that you will need and it will look like:“File:W:\PB\PBService\FShared.cpp, Line:2367, Msg:LIoh0comju”
  1. The text after the Msg:LI is the old license file – in this case, it will be c:\windows\oh0comju.dat
  2. Delete the file in C:\windows that corresponds to the license file in your installation
     
• Open a cmd prompt and type the following:
  1. net stop “Paul Bunyan”
  2. reg delete “HKLM\Software\Diamond Sierra” /f
  3. reg delete “HKCU\Software\Diamond Sierra” /f
  4. reg delete “HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\Diamond Sierra” /f
  5. If you have the Microsoft Resource kit installed – you can delete the server using instsrv.exe
     1. instsrv “Paul Bunyan” REMOVE
     2. If you do not have instsrv.exe, then you can go to Services in Administrative Tools and delete the Paul Bunyan Service
        
        
• Assuming you attempted to install Paul Bunyan into the default directory: ‘C:\Program Files (x86)\Diamond Sierra\Paul Bunyan’
  1. Delete the directory C:\Program Files (x86)\Diamond Sierra\Paul Bunyan and the files in it
  2. Depending a variety of factors, you may have to delete the files from the directory in explorer and then delete the directory
  3. In some cases, the  file PBServer.exe may be locked, in this case you will need to boot the computer into Safe Mode and then go can delete the file.
  4. If you did not install to the default directory – please delete the files from the directory where you installed Paul Bunyan to
     
• At this time, the corrupted installation of Paul Bunyan should be removed.  Please reboot and install the latest 3.0 version.
  
• Go to Services and check to see that Paul Bunyan service is running, if not – check the event log and email support@diamondsierra your PBInstallLog.txt file and the information in the event log pertaining to Paul Bunyan
  
• If the Service is running, then try a command line log message and then open the viewer to display the message.