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Paul Bunyan Message Logger by Diamond Sierra

PB-2611: An image or file on your site is missing

Paul Bunyan code PB-2611 (Warning, Professional): an image or file a page uses is missing from the server. What it means and what to do.

Updated · By Diamond Sierra

The Codes screen: every PB code found on the site, with counts
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What it means

A page uses an image or file from your media folder that is no longer on the server. Often the image was deleted from the Media Library, or the page asks for a resized copy that no longer exists.

Paul Bunyan Professional finds these with its broken links scan, which reads your posts, pages, products, page-builder layouts, menus and widgets.

Usual causes

  • The image or file was deleted from the Media Library while pages still use it.
  • The page asks for a resized copy (for example image-300x200.jpg) that is no longer on the server, after image sizes changed or the copies were removed.
  • Files were left behind when the site was moved to a new server or folder.

What to do

Open Paul Bunyan > Broken links. When the original image is still there, it suggests the right address; Replace fixes it in the post.

Replace changes only that exact address in image and link attributes (src, srcset and href) and in a block's saved settings, and keeps an undo copy. When the original is gone too, upload the image again and pick it in the editor.

How to check the fix

Press Scan now on the Broken links screen. A fixed image or file no longer appears in the list.

Details

CodeSeverityGroupEdition
PB-2611WarningLinksProfessional